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Gift Basket and Gift Hamper Delivery information

Delivery Charges

Delivery Deadlines

What days do you deliver?

Am I too late?

Urgent Delivery

Delivery to the UK

Tracking Your Order

Choose any of the gorgeous gift baskets  and we will deliver them anywhere in New Zealand, from our showroom in Albany on Auckland's North Shore. Same day gift hamper delivery is available in Auckland Metro area.

We send your gift basket using courier companies who we have learned we can trust to give the best service and most reliable on-time delivery.Our gift baskets are generally larger than standard courier sizes, and we package and send them carefully to minimise risk of damage during delivery. 

For the full range of gift baskets, gift boxes and gift hampers which we deliver look at the selection on the left.

It is our aim to ensure that your gifts arrive at their intended recipients, on time and in as perfect condition as when they left our showroom. If you should experience any problems please contact us immediately.

Delivery & Packaging Charges (NZ$)
Auckland Metropolitan Delivery-$15.00
North Island Delivery-$15.00
Auckland Metropolitan & North Island Saturday Delivery-$20.00
South Island Standard Delivery-$25.00
South Island Overnight & Saturday Delivery- $35.00

Rural Delivery-No extra charge

Please note that we do not deliver to PO (Post Office) boxes.  We are able to deliver to New Zealand residential and business addresses only.

 
Delivery Days
Deliveries are Monday to Saturday in the main centres and Monday to Friday in rural areas and small towns.

Auckland gift baskets are generally delivered same day or next day courier.
North Island: generally delivered in 1-2 days
South Island: generally delivered in 2-4 days

Rural Deliveries
Allow an additional 2-3 business days longer depending on Rural Courier schedules. Because Rural Deliveries are dependent on individual courier schedules there can be no guarantee of exact date and time of arrival.  We are unable to offer Saturday delivery to rural addresses.
 
Saturday Delivery
Saturday Delivery is available in the major cities and some towns.  There is a $5 surcharge which you can add to your shopping cart at the checkout or here>>.  We are unable to offer Saturday delivery to rural addresses.
 
Urgent courier
This is only available within the Auckland Metro area, Monday to Friday. Please phone or email us to find out more information.
 
Delivery Time Frames
Auckland Delivery:
For same day delivery within the Auckland Metro area (Albany-Papakura) your order needs to be placed before 10.00am (NZ time)
Please note that areas such as Orewa, Pukekohe, Beachlands, Kumeu, Riverhead, Helensville, Kaipara, Kaukapakapa and parts of Titirangi also fall outside "Auckland Metropolitan" area and generally won't get same day delivery.

North Island Delivery:
North Island delivery is usually next business day. Small and remote towns can take longer. Rural delivery will take longer. Delivery from Monday to Friday only. Please note we cannot guarantee the exact time nor day of arrival.

South Island Delivery:
Allow 2 to 3 business days for deliveries to the South Island. Overnight delivery to the South Island can be arranged but will cost more. Please note delivery to the South Island can take up to 4 days for areas away from the major cities during the busy seasons (Valentines, Mothers day, Easter, Father's Day & Christmas). 

Rural Delivery (RD) will take longer due to the infrequent schedules of Rural Couriers.

Holidays

See here for a Calendar of New Zealand Holidays when Courier service is not available.

Cut off times 
Standard cut off times:
Cut-off time for same day delivery in Auckland Metro is 10.00am Monday-Friday and 10.00am on Saturday for Saturday delivery.
Last pick-up for North Island and South Island courier is at 4.00pm so you are advised to place your order by 4:00 pm to allow time for preparation and packaging for despatch.

Problems With Deliveries

Incorrect Addresses: You will be charged a re-direction fee if the original address provided by you is incorrect, so please check that you have the correct delivery address to save time and unnecessary hassles. You are responsible for giving us the correct address.

Hospital Delivery: Please provide ward number and correct name (female patients may have checked in under their married name or maiden name). Please check with the hospital first, as often patient is discharged from the hospital by the time your gift arrives. It is advisable to send your gift to the recipient's home instead, if you are unsure. 

Apartments: Couriers sometimes experience difficulties in deliveries to apartments because (1) there is no safe place to leave gifts behind when no one is home; (2) some apartments are security coded and access to these apartments is difficult. Please ensure that someone will be home to receive gift sent, or consider sending gift to work address. Re-direction fee will apply if courier has to return to the apartment again to deliver gift.

Bulk Delivery: We will only charge you the minimum cost it takes to get your order there. This may be by way of putting several items in a carton (maximum of 10kg) or by a bulk consignment (Auckland) which may be more economical.  Call or email us for more information.

Tracking Your Order:  
After we dispatch your order you will receive an email with tracking information so you can track progress of the delivery.

If you login as a member you will be able to see the status of your orders (At peak times we may not update the status or send the email  until late in the day as we are busy making sure everything gets shipped!).   See below for information about our courier partners and their track and trace pages.

If you have any problems please do contact us right away, our customer service team are here to help.

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Visit Us

Come to our North Shore, Auckland Gift Basket showroom to see the quality of our gift baskets or buy our hampers.

Address
1/20 Constellation Drive, Auckland
(By McDonalds at Apollo Drive)
Plenty of parking.

Opening Hours
Monday-Friday 8.00am-5.00pm
Saturday (from 11th November 2017 till the 23rd December 2017) 9.30am to 3pm
 
Contact Us

Email us or visit our Albany Gift Hamper showroom and retail store.


Auckland Ph: 09 415 8868
Toll Free NZ: 0800 466 363

Email: gifts@mygoodness.co.nz
Skype: my.goodness.gift.baskets
 
Reminders and Specials

We’ll remind you of upcoming special occasions and send you Special Gift Basket offers at Christmas, Mothers Day and other special occasions.

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