Choose any of the gorgeous gift baskets and we will deliver them anywhere in New Zealand, from our showroom in Albany on Auckland's North Shore. Same day gift hamper delivery is available in Auckland Metro area. Please note that same day delivery means your gift could be delivered at any time during the day (7am-8pm).We send your gift basket using courier companies who we have learned we can trust to give the best service and most reliable on-time delivery.Our gift baskets are generally larger than standard courier sizes, and we package and send them carefully to minimise risk of damage during delivery.
It is our aim to ensure that your gifts arrive at their intended recipients, on time and in as perfect condition as when they left our showroom. If you should experience any problems please contact us immediately.
Auckland gift baskets are generally delivered same day or next day courier.
North Island: generally delivered in 1-2 days
South Island: generally delivered in 2-4 days
Rural Delivery (RD) will take longer due to the infrequent schedules of Rural Couriers.
See here for a Calendar of New Zealand Holidays when Courier service is not available.Cut off times
Incorrect Addresses: You will be charged a re-direction fee if the original address provided by you is incorrect, so please check that you have the correct delivery address to save time and unnecessary hassles. You are responsible for giving us the correct address.
Hospital Delivery: Please provide ward number and correct name (female patients may have checked in under their married name or maiden name). Please check with the hospital first, as often patient is discharged from the hospital by the time your gift arrives. It is advisable to send your gift to the recipient's home instead, if you are unsure.
Apartments: Couriers sometimes experience difficulties in deliveries to apartments because (1) there is no safe place to leave gifts behind when no one is home; (2) some apartments are security coded and access to these apartments is difficult. Please ensure that someone will be home to receive gift sent, or consider sending gift to work address. Re-direction fee will apply if courier has to return to the apartment again to deliver gift.
Bulk Delivery: We will only charge you the minimum cost it takes to get your order there. This may be by way of putting several items in a carton (maximum of 10kg) or by a bulk consignment (Auckland) which may be more economical. Call or email us for more information.
Signature or No Signature on delivery: If your order is being sent to a home address then we will have your gift sent with no signature required. All couriers are trained to recognize if an area is safe to leave or not (The area has to be out of the view of the public eye and not in a space where it could get wet or hot from the sun). If you would prefer a signature on delivery please note this on the special instructions box of your order. Please be a wear that the courier will attempt delivery twice if signature is required, if they still can not deliver then their will be a re delivery fee charge for any more delivery attempts (We will contact you first). If your order is being sent to a business then a signature is always required unless the business has their own set up with the courier (Please be a wear that some companies do have their own agreement with the couriers and this is out of our control).
If you have any problems please do contact us right away, our customer service team are here to help.