FAQs
Our frequently asked questions:
What are our delivery costs and cut off times?
Click here to view our delivery costs and cut off times here
| Delivery area | Order By | Delivery Cost |
| Same Day Auckland Metro | Order by 2pm | $25 |
| Auckland & North Island | Order by 2pm | $15 |
| South Island Standard | Order by 2pm | $25 |
| South Island Overnight | Order by 2pm | $40 |
| Urgent Deliveries | Call Us! | POA |
Note: Saturday deliveries attract a surcharge.
For rural deliveries allow an extra 2-3 days. Confirm if rural delivery address here.
Can I customise my gift?
Yes. More often than not, we can customise a gift for you. Please phone our customer service team on 0800 466 363 for more information or email us at gifts@mygoodness.co.nz
Can I order multiple baskets and send to seperate addresses?
Yes. If you require multiple gifts to be sent to a variety of different addresses call our customer service team on 0800 466 363 or email us at gifts@mygoodness.co.nz
Our multiple delivery address form can also be downloaded and sent to gifts@mygoodness.co.nz
Can we design unique baskets for corporate gifts?
Absolutely! We develop unique custom gifts for business customers, particularly for the holiday gifting season.
Please email gifts@mygoodness.co.nz or phone us on 0800 466 363 to start the process
Can I specify a delivery date?
Yes you can, and we will attempt to deliver the gift on this day. During the checkout process you can select a date from the displayed calendar
Do couriers deliver to PO BOX or Private Bags?
Unfortunately, our courier partners do not ship to Po Box or Private Bags. A physical address must be provided.
Can I add a gift message?
Yes, you can write a personalised greeting to your gift recipient on the product page of the gift you choose before you click add to cart
Can I get same day delivery of a gift?
We can deliver to Auckland metro areas on the same day for orders placed before 1 pm.
If you would like this option, please select the first available date on the calendar then select the Same-Day shipping option at checkout.
Same day pick up is also available for orders placed before 2pm
What if my order doesn’t arrive on time?
If your gift order doesn’t reach the recipient on time, please do email or call us. We’ll help in any way we can.
We have a plus 95% on time rate but deliveries may occasionally be delayed due to courier network schedules or unforeseen delays.
Can I track my order?
Yes. When your order has been dispatched you will be sent an email from My Goodness with your tracking details
How can I cancel an order?
If you need to cancel your order, please call or email us at gifts@mygoodness.co.nz. Please have your order reference available.
Please note we must receive the cancellation 24 hours prior to the item being dispatched. Once a parcel has been dispatched we are unabe to cancel the order
Please click here to refer to Returns & Refunds for further information
Can you deliver to a hospital?
Couriers can only deliver to a reception or designated delivery area, please include the hospital name and ward number.
Do couriers deliver on holidays?
The courier network does not deliver on Public Holidays or Sundays
What if my gift box arrives damaged?
We take great care in packaging every gift, but if your order arrives damaged, please contact us within 48 hours of delivery.
Send us a photo of the damaged item and packaging, and we'll work with you to arrange a replacement or suitable resolution as quickly as possible
Please click here to refer to Returns & Refunds for further information