Returns & Refunds Policy

CANCELLATIONS

An order can be cancelled up to one day before despatch.

A  full refund will be credited to your credit card or bank account.

Exceptions:

1. The order is a large or multi-unit order
2. The gift is custom-made or contents were changed to meet your requirements.
   
   

RETURNS

Damaged, defective or incorrect items

We take great care to ensure that all gifts are delivered in excellent condition and as ordered.

How to Return Gifts

• If, however, your gift arrives damaged, defective, or is incorrect, please contact us as soon as possible at gifts@mygoodness.co.nz to arrange a return or replacement (item or gift) at no cost to you.
• Include your order number, this can be found on your order confirmation email. If you do not have the order number, provide the full name, email of the person who ordered the gift and the delivery address
• To assist us in assessing your claim, please retain all original packaging and provide clear photographs of:

- The damaged, defective, or incorrect item

- Any visible damage to the packaging

- Any other information reasonably requested by us to verify the issue.

• Our standard policy is to replace the gift however in circumstances where only an item of the gift is damaged or defective, we may elect to replace the affected item rather than the entire gift.
• If we supplied the incorrect gift or if we determine an assessment of a defective or damaged gift is required, we may request that the item be returned to us for inspection before a replacement is approved. In such cases, we will provide a prepaid courier label at our expense.
• Replacement products will be dispatched once the claim has been approved and, where applicable, the returned item has been received and assessed.
• We reserve the right to decline a replacement request where the issue is determined to have resulted from misuse, neglect, normal wear and tear, or circumstances outside our reasonable control.

REFUNDS

• Our policy is to replace defective or damaged items.
• We will issue a refund if a gift from the wrong category has been sent, or if the gift was delivered to an address incorrectly labelled by us.
• If an incorrect gift is supplied, it must be returned in its original condition, unused and in its original packaging, unless otherwise advised by us. Due to the perishable nature of some items, we reserve the right to determine whether a return is required before issuing a refund. Where a return is required, we will provide a prepaid courier label at our expense.
• Refunds will be paid to purchases credit card or bank account
• Please email gifts@mygoodness.co.nz if you are seeking a refund for a damaged or defective item
• We will advise by return email within 48 hours of status request.