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Terms & Conditions of Sale

 

1. PRIVACY POLICY

My Goodness Gift Baskets Privacy Policy

Why we collect and store data

In order to process your order and deliver your gift, My Goodness Gift Hampers Ltd (trading as My Goodness Gift Baskets) will collect personal information from you and information about the gift recipient (if a different person).

This information includes.

  • Name of person placing the order
  • Name of person receiving the gift – gift recipient
  • Contact information of person placing the order, including email address and phone number
  • Billing  information
  • Name of Gift Recipient and the delivery address.

We collect this information in order to:

  • process your order and contact you if required
  • inform you of new products and buying opportunities ( if you elect to receive these communications)

Keeping your data safe

We keep this information safe by storing it in encrypted files and only allowing approved personnel to access to it.

Google Ads and Third-Party Advertising

We use Google Ads to display advertisements across the internet. These ads may appear with Google search results, YouTube, or other websites in Google’s display network. The ads you see may be based on your previous interactions with our website or your online behavior, as tracked by Google.

Cookies and Device Identifiers

We and our third-party vendors, including Google, use cookies and device identifiers to recognize your device across different websites and platforms. These technologies help us serve more relevant ads and analyze the performance 

Your Rights

You have the right to ask for a copy of any personal information we hold about you and the gift recipient.

You have the right to ask for it to be corrected if you believe it is wrong.

You have the right to have the data deleted.

Requesting your data

If you’d like to ask for a copy of your information, or to have it corrected, or deleted please contact at admin@mygoodness.co.nz .

 

2. PAYMENT FOR GOODS AND SERVICES

  1. All prices are in New Zealand dollars and are GST inclusive.
  2. For online orders you may pay by supplying your credit/debit card details on our secure online ordering system.  You may also choose to pay via Internet Banking. 
  3. My Goodness Ltd operates the highest level of security, meaning your card details are not retained.  Should you wish to add to your order, or if we need to issue a refund we may need to contact you to obtain your card details.
  4. All payments for goods must be made when the order is placed.  We are unable to reserve or dispatch goods before payment is received.
     

3. SUBSTITUTION & PRODUCT AVAILABILITY

Occasionally products shown in photos may differ from basket contents, please refer to the contents list.

If for any reason a product is out of stock, we promise to replace that product with another as close to it as we possibly can or one of similar or greater value.

  • Colours of baskets, ribbons and trims may vary.

All orders are subject to availability, if a gift is sold out then we will endeavour to contact the purchaser to agree to an alternative gift. 

4. DELIVERY AND DELIVERY DELAYS

Orders can only be delivered to a NZ address.

Please click here to refer to our delivery led times to understand typical delivery times to different areas throughout NZ

While we make every effort to ensure gifts are delivered on time, we cannot accept responsibility for delays caused by circumstances beyond our reasonable control

My Goodness Gift Baskets cannot take responsibility for a late delivery of any gift due to circumstances beyond our reasonable control.

These may include, but are not limited to:

  • Adverse weather conditions
  • Incomplete or incorrect delivery addresses
  • Traffic congestion
  • Any other causes beyond our reasonable control and not limited compliance with laws or regulations, Acts of God, pandemics, acts or omissions of the purchaser, acts of civil or military authority, judicial action defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
  • Delays or service failures by third-party courier providers
  • Public holidays, peak seasonal periods, or unexpected increases in courier volumes
  • Any other event or circumstance beyond our reasonable control

          We will re-direct, replace or refund the gift (at our option) if we have incorrectly addressed the delivery. We take no such responsibility if we were supplied with incorrect or insufficient address details

          5. RETURNS AND REFUNDS POLICY


          5.1 CANCELLATIONS

          An order can be cancelled up to 24hours before despatch.

          A full refund will be credited to your credit card or bank account.

          Exceptions.

          1. The order is a large or multi-unit order
          2. The gift is custom-made or contents were changed to meet your requirements.

          5.2 RETURNS

          Damaged Defective or Incorrect items.

          Damaged, Defective or Incorrect items must be reported to us within 48 hours of receiving the gift

          In the event that your gift is damaged in transit, defective, or incorrect, please contact us at gifts@mygoodness.co.nz to arrange a return at no cost to you.

          Our policy is to replace returned products with new items.

          Please refer to our Returns and Refunds policy for further details on arranging a return

          How to Return gift

          1. Email us at gifts@mygoodness.co.nz
          2. Include your order number, this can be found on your order confirmation email. If you do not have the order number provide the full name and email address of the person who ordered the gift or the name and delivery address of the person receiving the gift.
          3. Provide the details of why you are returning the gift. 
          4. If the gift is damaged or defective please include a photo of the damaged item(s) to the email. 
          5. If you believe you received the wrong gift please attach a photo of the gift.
          6. We will contact you within 48 hours and advise of next steps. This may include the return of the whole gift, if this is the case we will arrange a courier collection at our cost.
          7. Due to the nature of our gifts, we are unable to accept returns due to change of mind.

          5.3 REFUNDS

          • Our policy is to replace defective or damaged items.
          • Refunds will be issued to the purchaser (not recipient)
          • Refunds will be paid to purchases credit card or bank account
          • Please email gifts@mygoodness.co.nz if you are seeking a refund for a damaged or defective item
          • We will advise by return email within 48 hours of status of request.

          6. SUPPLY OF ALCOHOL

          My Goodness Hampers Ltd hold a liquor licence (Licence no. 007/OFF/108/2020, expiry date 26 October 2026) and operates in accordance with Section 17 to 20, 64 and 135, Sale and supply of Alcohol Act 2012.

          Any gift baskets containing alcohol can only be ordered by customer over 18 years of age.  These Terms and Conditions do not affect your Statutory Rights.

          Alcohol will not be supplied to customers outside of NZ.

          Liquor Licence
           

          7. GOVERNING LAW

          These Terms & Conditions of Sale (and any contracts to which these Conditions of Sale apply) shall be governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these Conditions of Sale (and any contracts to which these Conditions of Sale apply).