My Goodness Gift Baskets Online Terms & Conditions of Sale
All prices are in New Zealand dollars and are GST inclusive.
For online orders you may pay by supplying your credit/debit card details on our secure online ordering system. You may also choose to pay via Internet Banking.
My Goodness Ltd operates the highest level of security, meaning your card details are not retained. Should you wish to add to your order, or if we need to issue a refund we may need to contact you to obtain your card details.
All payments for goods must be made when the order is placed. We are unable to reserve or dispatch goods before payment is received.
SUBSTITUTION & PRODUCT AVAILABILITY
We promise to use the products as advertised online. If for any reason a product is out of stock, we promise to replace that product with another as close to it as we possibly can, and one of similar or greater value.
- Errors and omissions excepted.
- Colours of baskets, ribbons and trims may vary.
- All orders are subject to availability, if a gift is sold out then we will endeavour to contact the purchaser to agree to an alternative gift.
Delivery and Delivery Delays
Website orders can only be delivered to a NZ address. Please phone to enquire about international deliveries.
We take all reasonable steps to deliver the gift to the address details provided.
Please refer to delivery lead times to understand how long our couriers require to deliver to different areas throughout NZ, for example rural and South Island deliveries take longer. (www.mygoodness.co.nz/delivery/).
My Goodness Gift Baskets cannot take responsibility for late delivery of any gifts due to:
Adverse weather conditions
Incomplete or incorrect delivery addresses
Any other causes beyond our reasonable control and not limited compliance with laws or regulations, Acts of God, pandemics, acts or omissions of the purchaser, acts of civil or military authority, judicial action defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.
We will re-deliver, replace or refund the product (at our option) if we have incorrectly addressed the delivery but we take no such responsibility if you gave an incorrect or insufficient address, or if there was no delivery due to the premises having no safe access point.
Please note our couriers do not collect on weekends. Orders placed after 3pm Friday will be dispatched on the following Monday (except for public holidays).
THERE IS NO SATURDAY OR OVERNIGHT DELIVERY SERVICE AVAILABLE FOR RURAL DELIVERIES.
(You can check if the address is rural by entering the address here).
CANCELLATIONS & RETURNS
All orders can be cancelled up to the day of despatch, when a full refund will be credited, except if:
1. the order is a large corporate order.
2. the gift is custom-made or contents changed to your requirements.
3. orders placed by phone, email or letter.
ITEMS DAMAGED IN TRANSIT, DEFECTIVE OR INCORRECT ITEMS
In the unlikely event your gift is damaged please contact us within 14 days on 09 415 8868 (0800 466 363) or firstname.lastname@example.org. We will make arrangements for the return of the gift and refund or replacement (at your choice). Please note that we may request photos of the damage and packaging in order to enable us to investigate the matter with our courier and packing facility.
SUPPLY OF ALCOHOL
My Goodness Hampers Ltd hold a liquor licence ( license number 52000010197) and operates in accordance with Section 17 to 20, 64 and 135, Sale and supply of Alcohol Act 2012.
Any gift baskets containing alcohol can only be ordered by customer over 18 years of age. These Terms and Conditions do not affect your Statutory Rights.
Alcohol will not be supplied to customers outside of NZ
These Terms & Conditions of Sale (and any contracts to which these Conditions of Sale apply) shall be governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these Conditions of Sale (and any contracts to which these Conditions of Sale apply).