Terms & Conditions of Sale

 

1. PRIVACY POLICY

My Goodness Gift Baskets Privacy Policy

Why we collect and store data

In order to process your order and deliver your gift, My Goodness Gift Hampers Ltd (trading as My Goodness Gift Baskets) will collect personal information from you and information about the gift recipient (if a different person).

This information includes.

• Name of person placing the order
• Name of person receiving the gift – gift recipient
• Contact information of person placing the order, including email address and phone number
• Billing  information
• Name of Gift Recipient and the delivery address.

We collect this information in order to:

• process your order and contact you if required
• inform you of new products and buying opportunities ( if you elect to receive these communications)

Keeping your data safe

We keep this information safe by storing it in encrypted files and only allowing approved personnel to access to it.

Google Ads and Third-Party Advertising

We use Google Ads to display advertisements across the internet. These ads may appear with Google search results, YouTube, or other websites in Google’s display network. The ads you see may be based on your previous interactions with our website or your online behavior, as tracked by Google.

Cookies and Device Identifiers

We and our third-party vendors, including Google, use cookies and device identifiers to recognize your device across different websites and platforms. These technologies help us serve more relevant ads and analyze the performance 

Your Rights

You have the right to ask for a copy of any personal information we hold about you and the gift recipient.

You have the right to ask for it to be corrected if you believe it is wrong.

You have the right to have the data deleted.

Requesting your data

If you’d like to ask for a copy of your information, or to have it corrected, or deleted please contact at admin@mygoodness.co.nz .

 

2. PAYMENT FOR GOODS AND SERVICES

1. All prices are in New Zealand dollars and are GST inclusive.
2. For online orders you may pay by supplying your credit/debit card details on our secure online ordering system.  You may also choose to pay via Internet Banking. 
3. My Goodness Ltd operates the highest level of security, meaning your card details are not retained.  Should you wish to add to your order, or if we need to issue a refund we may need to contact you to obtain your card details.
4. All payments for goods must be made when the order is placed.  We are unable to reserve or dispatch goods before payment is received.
    

3. SUBSTITUTION & PRODUCT AVAILABILITY

We promise to use the products as advertised online.  If for any reason a product is out of stock, we promise to replace that product with another as close to it as we possibly can, and one of similar or greater value.

• Errors and omissions excepted.
• Colours of baskets, ribbons and trims may vary.
• All orders are subject to availability, if a gift is sold out then we will endeavour to contact the purchaser to agree to an alternative gift. 
   

4. DELIVERY AND DELIVERY DELAYS

Website orders can only be delivered to a NZ address. Please phone to enquire about international deliveries.

We take all reasonable steps to deliver the gift to the address details provided.

Please refer to delivery lead times to understand how long our couriers require to deliver to different areas throughout NZ, for example rural and South Island deliveries take longer. 
www.mygoodness.co.nz/delivery/

If you have specified a delivery date, we will try our best to deliver the products by this date but late delivery does not entitle you to cancel any order and are not our responsibility.

My Goodness Gift Baskets cannot take responsibility for late delivery of any gifts due to:

1. Adverse weather conditions
2. Incomplete or incorrect delivery addresses
3. Traffic congestion
4. Any other causes beyond our reasonable control and not limited compliance with laws or regulations, Acts of God, pandemics, acts or omissions of the purchaser, acts of civil or military authority, judicial action defaults of sub-contractors or suppliers, labour disputes, failure or delays in transportation, embargoes, wars or riots.

We will re-deliver, replace or refund the product (at our option) if we have incorrectly addressed the delivery but we take no such responsibility if you gave an incorrect or insufficient address, or if there was no delivery due to the premises having no safe access point. 

Please note our couriers do not collect on weekends. Orders placed after 3pm Friday will be dispatched on the following Monday (except for public holidays).

THERE IS NO SATURDAY OR OVERNIGHT DELIVERY SERVICE AVAILABLE FOR RURAL DELIVERIES.

(You can check if the address is rural by entering the address here).

5. RETURNS AND REFUNDS POLICY

5.1 CANCELLATIONS

An order can be cancelled up to one day before despatch.

A  full refund will be credited to your credit card or bank account.

Exceptions.

1. The order is a large or multi-unit order
2. The gift is custom-made or contents were changed to meet your requirements.
   
   

5.2 RETURNS

Damaged Defective or Incorrect items.

In the event your gift is damaged in transit, defective or incorrect, please contact us at gifts@mygoodness.co.nz to arrange a return at no cost to you. Our policy is to replace the returned products with new items.

Returns Criteria

Our returns policy is valid for only 14 days, meaning we cannot accept a returned gift 14-days after purchase date.

The returned gift must be unused and in the same condition as it was when you received it and in its original packaging

How to Return gift

1. Email us at gifts@mygoodness.co.nz
2. Include your order number, this can be found on your order confirmation email. If you do not have the order number provide full name and email address of the person who ordered the gift or the name and delivery address of the person receiving the gift.
3. Provide detail of why you are returning the gift. 
4. If the gift is damaged or defective please include a photo of the damaged item(s) to the email. 
5. If you believe you received the wrong gift please attach a photo of the gift.
6. We will contact you within 48 hours and advise of next steps. This may include return of the whole gift, if this is the case we will arrange for the courier to pick-up.
7. Notification of returns should be made within 14 working days of the delivery of the gift.
8. Due to the nature of our gifts, we are unable to accept returns due to change of mind.
   
   

5.3 REFUNDS

• Our policy is to replace defective or damaged items.
• In certain situations we will refund the purchaser ( not recipient) for an item or gift if this is requested.
• Please advise in email at gifts@mygoodness.co.nz if you are seeking a refund.
• We will advise by return email within 48 hours of status of request.
• Refunds will be paid to purchases credit card or bank account
  
  

6. SUPPLY OF ALCOHOL

My Goodness Hampers Ltd hold a liquor licence (Licence no. 007/OFF/108/2020, expiry date 26 October 2026) and operates in accordance with Section 17 to 20, 64 and 135, Sale and supply of Alcohol Act 2012.

Any gift baskets containing alcohol can only be ordered by customer over 18 years of age.  These Terms and Conditions do not affect your Statutory Rights.

Alcohol will not be supplied to customers outside of NZ.

 

7. GOVERNING LAW

These Terms & Conditions of Sale (and any contracts to which these Conditions of Sale apply) shall be governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these Conditions of Sale (and any contracts to which these Conditions of Sale apply).